Create a seamless digital experience
Many businesses were forced to digitize their operations and services this year to accommodate customers, but the bar will be even higher in 2021.
“Pivoting online is no longer just a good idea—it’s quite literally essential,” said Jeremy Moser, marketing expert and co-founder of uSERP, a company that helps businesses get brand mentions and backlinks.
Not only do customers expect businesses to have a greater online presence in 2021, they also expect a seamless digital experience.
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Sixty-eight percent of customers surveyed in Salesforce’s State of the Connected Customer report said COVID-19 raised their expectations for business’s digital capabilities. That’s especially true for millennials and Gen-Zers, the majority of whom prioritize convenience over brand, according to the report.
To create a convenient experience for your customers in 2021, it’s crucial to operate with a digital-first mentality and provide online ordering and scheduling, customer service, and information your customers expect.
Contact us today to discover how we can help you provide the stellar online service that will bring your customers back again and again!
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